Frequently Asked Questions
Here are some of our Frequently Asked Questions.
If you have any other questions that are not answered here, feel free to reach out to us directly by email: sales@greatgages.com. Or you can call us toll-free at 1-866-460-1942.
Shipping Options:
What are your shipping options and rates?
- Our shipping rates are based upon UPS, FED EX, or LTL shipping costs.
I've placed my order with ground shipping and its been five days with no tracking number?
- Orders placed with ground shipping can sometimes take a few days to ship out, and then the transit time will vary depending on the Ship To location. Orders placed with 3rd Day, 2nd Day, or Next Day Air will usually ship the same or next business day if possible.
How long will it take to ship out my custom or made-to-order gage?
- If the ordered item is custom made to order, the lead time can be multiple weeks. These lead times are most often expressed in the description of the product listing.
Can I have my order shipped on my UPS/FEDEX account?
- If you would like to place an order to be shipped on your UPS or FED EX account, it is best to send an email to sales@greatgages.com with your shipping account information either before or immediately after you have placed the order.
Credit Card Payments:
How do you process credit card payments?
- This website is hosted on Shopify, one of the most secure ecommerce platforms available. We use Shopify Payments as the credit card processor for checkouts.
What will it look like on my end when my credit card gets charged?
- Our company name is Gaging & Software Technologies.Your credit card statements will show the charge was made to SP Gaging Software. SP Gaging Software is Shopify (S), Payments (P), for Gaging & Software Technologies, Inc.
Why is your company name different than your website?
- GreatGages.com is our website, which was chosen due to it being easy to remember, and far easier to type out than GagingAndSoftwareTechnologies.com
Wire Transfers:
What do I do if I don't want to use a credit card? Can I do a Wire Transfer instead?
- We do accept payments in the form of Wire Transfers.
- It is suggested to send an email to sales@greatgages.com with the products listed that you would like to order, and the Ship To address. We will then send you a PDF Invoice along with our banking information for you to reference when making the wire transfer.
Purchase Orders:
Do you accept Purchase Orders?
- We happily accept Purchase Orders from our existing customers.
How can I become an "existing customer?"
- To become an existing customer, please send an email to sales@greatgages.com so that we can set you up a NET 30 account with us.
What information does GreatGages need when becoming an existing customer?
- When sending us an email to become an existing customer, please send us the following information:
- Company Name, Phone & Fax Numbers
- Banking Information
- Accounts Payable contact information including email address & phone number
- Industry Credit References
What do I do once my account is set up?
- Once the NET account has been set up, we will notify you that you can then email any POs in to our sales staff.
Will you notify me that you've received our PO's?
- We will respond with an email acknowledging receipt of emailed POs.